Privacy Policy

Website: www.pawsomestore.in Compliant with Information Technology Act, 2000 | SPDI Rules, 2011 | DPDP Act, 2023 | GDPR (for EU traffic)

PawSomeStore ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or interact with us.

Data Controller: PawSomeStore (Sole Proprietorship) Udyam Registration: [Your Udyam Number] GSTIN: [Your GSTIN] Registered Address: [Your Full Address, City, State, PIN] Data Protection Officer (DPO) / Grievance Officer: Name: [Your Full Name] Email: support@pawsomestore.in Phone: [Your Phone] WhatsApp: [Your WhatsApp Number]

We collect only what is necessary:

CategoryExamplesHow We CollectPersonal InfoName, phone, email, shipping address, pet nameOrder form, checkout, WhatsAppPayment InfoCard/UPI details (never stored by us)Processed via Razorpay (PCI-DSS)Technical DataIP, browser, device, location (city level)Shopify, Google Analytics, Facebook PixelUsage DataPages visited, time spent, cart itemsCookies & pixelsCommunicationChat logs, emails, reviews, photos/videos you sendWhatsApp Business, email, reviewsMarketing DataSMS/email consent, abandoned cartKlaviyo & Interakt 

PurposeLegal BasisProcess & deliver your orderContract fulfillmentSend order updates (SMS/WhatsApp)Contract + Legitimate interestSend promotional offers & abandoned-cart remindersConsent (double opt-in)Improve website & ads (Facebook/Google)Legitimate interestPrevent fraud & comply with lawLegal obligationSend “Happy Birthday” discount to your petConsent (opt-in at checkout) 

• We use essential cookies (cart, login) and optional cookies (analytics, ads).
• You can manage preferences via the cookie banner (OneTrust free tier).
• Third-party pixels: Facebook, Google, TikTok (anonymized after 2025 DPDP updates).

PartnerPurposeLocationSafeguardsShiprocket / DelhiveryShipping & trackingIndiaDPA signedRazorpayPaymentsIndiaPCI-DSSShopify Inc.HostingCanada/USAEU SCC + DPDP addendumKlaviyo / InteraktEmail & SMSUSAData Processing AgreementSuppliers (Delhi/Mumbai)Order fulfillmentIndiaOnly name + address + phoneGoogle / MetaAds & analyticsUSAAnonymized + Standard Contractual Clauses 

We never sell your data.

• 256-bit SSL encryption
• Razorpay vault (no card data stored)
• Shopify PCI Level 1 compliant
• Daily backups + 2FA on all accounts
• Breach reporting within 72 hours (DPDP Act)

Data TypeRetention PeriodOrder details7 years (GST law)Abandoned carts30 daysMarketing listsUntil you unsubscribeChat logs90 daysReviewsPermanent (unless requested) 

You can FREE of charge:

1. Access your data
2. Correct inaccurate data
3. Delete your data (except tax records)
4. Withdraw consent (stops marketing instantly)
5. Port your data (CSV format)
6. File complaint with Data Protection Board of India or CCPA

Request link: privacy@pawsomestore.com (response within 15 days, max 30 days).

We do not knowingly collect data from anyone under 18. If you are a parent and believe we have your child’s data, email us immediately.

• We use official WhatsApp Business API (Meta).
• You can STOP marketing messages by replying STOP or clicking unsubscribe.
• Template messages (order updates) cannot be opted out (required for delivery).

We will email/SMS you before major changes. Continued use = acceptance.

Grievance Officer: [Your Name] Email: support@pawsomestore.in Phone: [Your Number] (10 AM – 6 PM IST) Response within 48 hours.

Escalate to Government:

• Consumer Helpline: 1915 or consumeraffairs.nic.in
• Data Protection Board: (once notified)