These Terms and Conditions ("Terms") govern your use of www.pawsomestore.com ("Website") operated by PawSomeStore ("we", "us", "our"), a sole proprietorship registered under Udyam [Your Udyam Number], GSTIN [Your GSTIN], with registered address [Your Address, City, State, PIN].
By accessing the Website or placing an order, you agree to these Terms. If you disagree, do not use the Website.
1. Acceptance of Terms
These Terms form a binding agreement. We may update them; continued use implies acceptance. Governed by laws of India, including Consumer Protection Act, 2019.
2. Eligibility
You must be 18+ years or have parental consent. By using, you represent compliance.
3. Products & Services
- Pet supplies (toys, accessories, grooming) sourced via dropshipping—third-party suppliers ship directly.
- Images/descriptions approximate; colors may vary.
- Disclaimer: Not veterinary advice. Consult a vet for pet health. We assume no liability for misuse causing pet harm.
4. Pricing & Payment
- Prices in INR, inclusive/exclusive of GST (as marked).
- We reserve right to change prices without notice.
- Payments via Razorpay (UPI, cards, COD). COD subject to availability; extra charges may apply.
- No price manipulation; flash sales transparent.
5. Orders & Fulfillment
- Order acceptance via confirmation email.
- We may cancel orders (fraud, stock issues); full refund within 7 days.
- Shipping: 3-7 days pan-India via Shiprocket/Delhivery. Delays possible due to suppliers/customs— no liability beyond refund.
- Tracking provided. Risk transfers on delivery.
6. Returns, Refunds & Cancellations
- 7-day return policy for defective/damaged items (unopened, original packaging).
- No returns for hygiene items (grooming, opened food/treats) or personalized products.
- Cancellations: Pre-shipment only.
- Refunds: Within 7-10 days to original method (RBI guidelines). Shipping non-refundable.
- Process: Email support@pawsomestore.in with order ID/photos.
7. Intellectual Property
All content (logos, images) owned by us/suppliers. No reproduction without permission.
8. User Conduct
Prohibited: Fake reviews, spam, unlawful use. Violations lead to account termination.
9. Limitation of Liability
- To fullest extent under law, we are not liable for indirect damages, pet injuries, or delays.
- Total liability capped at order value.
- Dropshipping disclaimer: No control over supplier quality/shipping.
10. Disclaimer of Warranties
Products "as is". No warranties except statutory (e.g., defective goods).
11. Privacy
See separate Privacy Policy [link].
12. Grievance Redressal (Consumer Protection Rules, 2020)
- Grievance Officer: [Your Name], [Email], [Phone], [Address].
- Complaints resolved within 1 month.
- Escalate to CCPA: www.ccpa.gov.in.
13. Governing Law & Disputes
- Laws of India; jurisdiction: [Your City] courts.
- Disputes via negotiation, then Consumer Forums.
14. Force Majeure
No liability for delays due to events beyond control (strikes, pandemics).
15. Severability & Waiver
Invalid clauses don't affect others. No waiver unless written.
16. Contact
Email: support@pawsomestore.com | WhatsApp: [Number]